PagerDuty's incident response guide

2019-07-26 1 min read

    As companies grow they need to develop their incident response processes. The risks are greater and the systems become increasingly more complicated with significantly more specialized knowledge. We’re going through a process to redo our incident response process and while doing research I came across PagerDuty’s guide which has been incredibly helpful in guiding our approach.

    It’s extremely thorough and goes into painstaking detail that describes everything one needs to do to build a mature incident response process. There’s a slew of content around setting up the tools (using PagerDuty of course) but also around the cultural and organization pieces that need to be there to make it a success.

    Redoing an incident response process is a big undertaking and the PagerDuty guide make it a lot more tractable. Even if you’re happy with your current approach it’s definitely worth a read just for the sheer amount of content and information.